South Australia Police is committed to providing excellent and professional customer service.

If you are unhappy with or wish to compliment a service you have recently received, please contact the section that provided the original service and speak to the manager or officer in charge.

If the issue is not satisfactorily resolved or you wish to take the matter to a higher authority you may use the following contacts:

Commissioner of Police

Write to the Commissioner of Police, Malcolm Hyde. Compliments may also be addressed to the Commissioner.

Commissioner of Police
GPO Box 1539
Adelaide SA 5001

Email: sapol.enquiries@police.sa.gov.au

The Police Complaints Authority

The Police Complaints Authority receives and investigates complaints relating to police.

Police Complaints Authority
50 Grenfell Street
GPO Box 464
Adelaide SA 5001

Telephone: (08) 8226 8677
Fax: (08) 8226 8674

The Ombudsman

The Ombudsman assists those who have complaints about the administrative actions of government departments or agencies.

As the Ombudsman does not have jurisdiction in respect of complaints against the South Australia Police, the Police Complaints Authority was created to exercise this function.

To lodge a complaint please visit the Police Complaints Authority website.

Small Business Commissioner

If you are not satisfied with our response to your concerns, you may wish to refer the matter to the Office of the Small Business Commissioner on (08) 8303 2026 (metropolitan) or 1800 072 722 (country) or email: sasbcsa.gov.au.  

The Office of the Small Business Commissioner is an independent organisation that negotiates with government agencies to resolve problems on behalf of small business.

Small Business Commissioner
Level 4
111 Gawler Place
Adelaide SA 5000

Feedback

Your feedback is important to us. You can provide South Australia Police with anonymous feedback. All feedback is used by South Australia Police to assist us in improving our service.